Tasks to perform after an automatic or manual failover

When an automatic failover occurs or you initiate a manual failover, you can choose to manually fail over device service back to the initial primary instance after you resolve the issue, or you can have device service continue indefinitely on the new primary instance (formerly the standby instance).

If the failover occurs in a high availability pair that is assigned the device management role for Android devices and iOS devices, and you want device service to continue indefinitely on the new primary instance (the standby instance), you must complete an additional task so that you can continue to manage Android devices and iOS devices using the Administration Console. See Configure the Administration Console to connect to the new primary instance.

If you plan to manually fail over device service back to the initial primary instance, you do not have to complete this task. For more information about the device management role, see Assigning the device management role for Android devices and iOS devices.

Note: If a failover occurs in a high availability pair that is assigned the device management role for Android devices and iOS devices, BlackBerry Management Studio cannot connect to the new primary instance (the standby instance) that is assigned the role. As a result, you cannot manage Android devices and iOS devices from BlackBerry Management Studio unless you manually fail over device service back to the initial primary instance. A workaround is available if you want to configure BlackBerry Management Studio to connect to the new server instance with the device management role. To learn more about the workaround, visit www.blackberry.com/go/kbhelp to read article KB34319.