The subscriber can't create or change email filters

Possible cause

The subscriber is using a browser on the BlackBerry smartphone.

Possible solution

Depending on the way that the subscriber accesses the BlackBerry Internet Service account, to create or change email filters, the subscriber must use either the email setup application on the BlackBerry smartphone or a browser on the computer.

1. Ask the subscriber to use the email setup application on a BlackBerry smartphone or a browser on a computer to access the BlackBerry Internet Service account and create or change email filters.