The subscriber cannot synchronize contacts

Try the following actions:

• Verify that the subscriber added an email address that supports contact synchronization (such as a Google Mail email address or Yahoo! Mail email address).
• Verify that the subscriber has set the option to synchronize contacts between the email address and the BlackBerry device. The subscriber can set this option by changing the settings for the email address in the email setup application on the device.
• Ask the subscriber for the number of contacts in the contacts application on the device and verify that the number does not exceed the maximum number of contacts that the email service provider allows.
• Ask the subscriber if groups, categories, or distribution lists are not synchronizing with the device. The BlackBerry Internet Service does not support synchronizing contact groups, contact categories, or distribution lists.
• Ask the subscriber to verify that wireless synchronization is turned on for the contact list in the options of the contacts application on the device.
• Ask the subscriber if a security activation was completed on the device. To complete the security activation, the subscriber must open the email setup application after contact synchronization is turned on for an email address.
• Ask the subscriber if the device is running BlackBerry Connect software. The BlackBerry Internet Service does not support synchronizing contacts on devices with BlackBerry Connect software.