Verify the Registry settings for the SNMP agent
The SNMP
agent is the component of the SNMP service that receives requests from and sends data to
the SNMP management tool. If you install the SNMP service on a computer after you
install the BlackBerry Enterprise Service 10 components, you must verify that the settings for the SNMP agent exist in the Windows
Registry.
- On the Start menu, click Run.
- Type regedit. Click OK.
- Browse to HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Research In Motion\BlackBerry Enterprise Service\Monitoring Service\SNMPAgent\CurrentVersion.
-
For the PathName string value, verify that value data is
<BDS_install_path>\Monitoring
Service\dll\BMSI_SNMP_Agent32.dll.
If the PathName string value does not exist, or the value data does not match the specified value, add the string value and the value data as necessary. - Browse to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\SNMP\Parameters\ExtensionAgents.
-
For the RIM.SNMPAgent32 string value, verify that the
value data is SOFTWARE\Research In Motion\BlackBerry Enterprise
Service\Monitoring Service\SNMPAgent\CurrentVersion.
If the RIM.SNMPAgent32 string value does not exist, or the value data does not match the specified value, add the string value and the value data as necessary.
After you finish:
- If you created or changed any of the string values, in the Windows Services, restart the SNMP service.
- Repeat this task on each computer that hosts a BlackBerry Enterprise Service 10 component that you want to monitor.