Specify a work space password and lock a BlackBerry 10 device
If a user forgets their password, you can remotely change the work space password and lock the device. This command is available for devices running a BlackBerry 10 OS version that is 10.2 or later.
- On the menu bar, click Users.
- Click the name of a user account.
- In the Managing devices section, click Specify work space password and lock.
- In the New work space password field and Confirm the work space password field, type a work space password.
- Click Submit.
After you finish: Send a message to the user informing them of the new device
password that they are required to use to unlock the device.