The BlackBerry Cloud Connector does not connect with BES10 Cloud

When you test the connection between the BlackBerry Cloud Connector and BES10 Cloud, you receive an error message that the test was not successful.

Try any of the following:

Verify that the following outbound ports are open in your organization's firewall so that the BlackBerry Cloud Connector (and any proxy servers that you want it to use) can communicate with BES10 Cloud:
- 3101 (TCP)
- 443 (HTTPS)
Review the most recent log file for details about why the BlackBerry Cloud Connector cannot connect with BES10 Cloud. By default, the log files for the BlackBerry Cloud Connector are located in <drive:>:\Program Files\BlackBerry Cloud Connector\logs.