The BlackBerry Cloud Connector does not connect with the company directory

Description

After you specify the information for your company directory and click Save, you receive an error message that the BlackBerry Cloud Connector cannot connect with the directory.

Possible solutions

Try any of the following:

• Verify that you specified the correct directory settings.
• Verify that you specified the correct login information for the directory account, and that the account has the necessary permissions to access the directory.
• Review the most recent log file for details about why the BlackBerry Cloud Connector cannot access the directory. By default, the log files for the BlackBerry Cloud Connector are located in <drive:>:\Program Files\BlackBerry Cloud Connector\logs.