Users are not receiving the activation email

Description

Users are not receiving their activation email, even though all of the settings in BES10 Cloud are correct.

Possible solution

If users are using a third-party mail server, email messages from BES10 Cloud can be marked as spam and end up in the spam email folder or the junk mail folder.

Make sure that users have white listed blackberry.com and have checked their spam email folder or junk mail folder for the activation email.