Unable to contact server, please check connectivity or server address

This error can appear on the device during activation because of the following:

• The username was entered incorrectly on the device.
• The customer address for iOS or Android device activation was entered incorrectly.
• No activation password has been set, or the password has expired.

Possible solutions include:

• Verify the username and password.
• Verify the customer address for iOS or Android devices.
• Set a new activation password using BES10 Self-Service.