iOS device activations fail with an invalid APNs certificate

Possible cause

If you are unable to activate iOS devices, the APNs certificate may not be registered correctly.

Possible solution

Perform one or more of the following actions:

• In the administration console, on the menu bar, click Settings > External integration > iOS management. Verify that the APNs certificate status is "Installed." If the status is not correct, try to register the APNs certificate again.
• To test the connection between BES10 Cloud and the APNs server, click Test APNS certificate.
• If necessary, obtain a new signed CSR from BlackBerry, and request and register a new APNs certificate.