Troubleshooting

Before looking at other issues, you should verify that:

• The device has wireless connectivity.
• The device meets the requirements in the compliance profile assigned to the user (iOS and Android devices only).
• The device user has an account in BES10 Cloud.
• The device user has received their username, password, and server address (if required), from you and that this information is correct.

• Device activation can't be completed because the server is out of licenses. For assistance, contact your administrator.
• Please check your username and password and try again
• Profile failed to install. The certificate "AutoMDMCert.pfx" could not be imported.
• Error 3007: Server is not available
• Unable to contact server, please check connectivity or server address
• iOS device activations fail with an invalid APNs certificate
• Users are not receiving the activation email