Some of my smartphone data is missing after the onboarding process completes
When you activate your BlackBerry smartphone using the onboarding wizard, all of your work data is restored on your smartphone. The following table includes the data that is not restored after you use the onboarding wizard. If you are missing data that is not included in the table below on your smartphone after the onboarding process completes, contact your organization's administrator.
Data |
Description |
|---|---|
Personal email accounts |
The onboarding process removes personal email accounts from your smartphone. You need to set up personal email accounts after the onboarding process completes. To set up your personal email accounts, click the Setup icon on your smartphone. |
Personal email messages |
After you set up personal email accounts on your smartphone, the BlackBerry Business Cloud Services synchronizes the email messages from your messaging service with your smartphone. This process can take a few minutes. |
BlackBerry Messenger contacts |
BlackBerry Messenger contacts are restored during the onboarding process. If your contacts are missing, contact your administrator. |
BlackBerry Messenger groups |
BlackBerry Messenger groups are not restored during the onboarding process. You need to set up your BlackBerry Messenger groups after the onboarding process completes. |
Data in the built-in media storage |
The onboarding process restores the built-in media storage on your smartphone unless the amount of data stored is more than 1 GB. If the built-in media storage being used is larger than 1 GB, the data might not be restored. |
Data on the media card |
The onboarding wizard does not change data on the media card. If you enabled encryption on the media card before you started the onboarding process, the data might not be accessible. |