I cannot restore specific smartphone data

Perform one of the following actions:

• Verify that the database that you are trying to restore is not grayed out in the Device Databases section. If the database is grayed out and the Right Arrow icon is not available, your BlackBerry smartphone might be configured for wireless synchronization, wireless backup might be turned on, or the database might be read-only. For more information, contact your administrator.
• Verify that your smartphone has enough available memory to store the database. The amount of memory that is displayed beside the database in the Desktop File Databases section might differ from the amount of memory that is required to store the database on your smartphone. If the application memory on your smartphone is low, consider deleting unused applications, data, or older email messages from your smartphone.