About onboarding
You can use the onboarding process to activate your BlackBerry smartphone when you move your smartphone from the Hosted BlackBerry for Microsoft Exchange Online to the BlackBerry Business Cloud Services. The onboarding process makes sure that your smartphone data and settings are transferred as well. When you complete the onboarding process, you can access your work email account, calendar, and applications.
You can use one of two methods to onboard your smartphone:
- If your smartphone is running BlackBerry Device Software 5.0 or later, you can use the onboarding wizard.
- If your smartphone is running a version of BlackBerry Device Software that is earlier than 5.0, you can manually onboard your smartphone.