Use the onboarding wizard to activate your smartphone

The onboarding wizard automatically backs up the data on your BlackBerry smartphone, completes the steps necessary to activate your smartphone, and restores the data to your smartphone after the activation process completes. The onboarding process removes personal email accounts from your smartphone. After the onboarding process completes, you need to set up your personal email accounts on your smartphone.

Before you begin: Disconnect your smartphone from your computer. Do not connect your smartphone to your computer until you are instructed to do so in this procedure.
  1. Open the BlackBerry Web Desktop Manager.
  2. Click Run the onboarding wizard.
  3. Read the conditions and notes and click Continue onboarding.
  4. Connect your smartphone to your computer. The onboarding wizard begins automatically, do not disconnect your smartphone from the computer until the onboarding process completes.
  5. When the onboarding process completes, disconnect your smartphone from your computer. After you disconnect your smartphone, the BlackBerry Business Cloud Services synchronizes your work data over the wireless network. This process takes several minutes.
After you finish: If required, set up your personal email accounts on your smartphone. For information about setting up email accounts, see the user guide for your smartphone.
Last updated: 2012-01-26
© 2012 Research In Motion Limited. All Rights Reserved. | Legal notice