Manually onboard your smartphone

You can manually onboard your BlackBerry smartphone to activate it with the BlackBerry Business Cloud Services if your smartphone is running BlackBerry Device Software that is earlier than 5.0, or if you are unable to use the onboarding wizard. After you manually onboard your smartphone, you can set up your personal email accounts.

Before you begin: Back up the data on your smartphone using the BlackBerry Desktop Software. For more information, see the Help in the BlackBerry Desktop Software.
  1. Delete all data using the security wipe feature on the smartphone. Do not select the check box for the media card. This process takes several minutes to complete.
  2. When the smartphone restarts, open the BlackBerry Web Desktop Manager and complete one of the following actions:
    • Connect your smartphone to the computer. The activation process starts automatically.
    • Create an activation password and activate your smartphone over the wireless network.
    Do not disconnect your smartphone from the computer until the activation process completes.
After you finish:
  • Set up personal email accounts on your smartphone. For information about setting up email accounts, see the user guide for your smartphone.
  • Optionally, restore your smartphone data using the BlackBerry Desktop Software. For more information, see the Help in the BlackBerry Desktop Software.
Last updated: 2012-01-26
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