Prerequisites: Using the onboarding wizard

Verify that your BlackBerry smartphone is running BlackBerry Device Software 5.0 or later.
Verify that you have administrator rights to your computer.
On your smartphone, turn off encryption on the built-in media storage and the media card. If you do not turn off encryption on the media card, you can not access the data after the onboarding process completes. For information about turning off encryption, see the user guide for your smartphone.
If you have a large amount of data stored in the built-in media storage, move data from the built-in media storage to the media card. The onboarding process does not restore the built-in media storage on your smartphone if the amount of data stored is more than 1 GB.