I cannot send or receive email messages on my smartphone

Perform one of the following actions:

• Verify that your BlackBerry smartphone is connected to the wireless network.
• Verify that message forwarding is turned on and that you selected all the email folders, including your message inbox, that you want to receive email messages from.
• If you generated a new encryption key, connect your smartphone to your computer to share the encryption key.
• Verify that your email profile options are correct. For more information, contact your administrator.