The activation process did not complete
Perform one of the following actons:
- If you are onboarding your BlackBerry smartphone with the BlackBerry Business Cloud Services use the onboarding wizard. If you connect your smartphone to your computer before you open the BlackBerry Web Desktop Manager, the activation process will automatically start and will not complete. To access the onboarding wizard you must open the BlackBerry Web Desktop Manager before you connect your smartphone to your computer.
- Contact your administrator.