Delete device data and deactivate a device
- In the BlackBerry Administration Service, on the BlackBerry solution management menu, expand User.
- Click Manage users.
- Search for a user account.
- In the search results, click the user's name.
-
On the User information tab, in the
PIN section, perform one of the
following actions:
Option Step Remove the association between the device and the user account, but do not delete the data on the device.
- Click the Remove device icon.
- Click Yes - Delete all device data and remove device.
Remove the association between the device and the user account and delete all data on the device.
- Click Delete all device data and remove device. The device status is Delete pending until all data is deleted.
- Click Yes - Delete all device data and remove device.
Remove the association between the device and the user account and delete all work data on the device.
- Click Delete only the organization data and remove device. The device status is Delete pending until all work data is deleted.
- Click Yes - Delete only the organization data and remove device.