Specify a new device password and lock the device
If a device is lost or if a user forgets their password, you can remotely change its password and lock the device. Depending on the IT policy settings and the device settings, sending the command may also change the work space password. For more information, see the BlackBerry Device Service Solution Security Technical Overview.
- In the BlackBerry Administration Service, on the BlackBerry solution management menu, expand User.
- Click Manage users.
- Search for a user account.
- In the search results, click a device PIN.
- Click Specify new device password and lock device.
- In the Device password and Confirm password fields, type a new password.
- In the Message field, type a message that will appear on the device's home screen.
- Click Specify new device password and lock device.