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BlackBerry Enterprise Service 10 version 10.2
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  • Configuration
    • Introduction
    • Setting up the BlackBerry Enterprise Service 10 domain
    • Setting up BlackBerry Device Service components
    • Setting up Universal Device Service components
      • Connecting the BlackBerry Secure Connect Service to the BlackBerry Infrastructure through a TCP proxy server
      • Configure the HTTP or HTTPS proxy server settings
      • Configure SMTP server settings
      • Configuring how the Universal Device Service contacts devices that are not responding
      • Enabling the Secure Work Space for iOS devices and Android devices
      • Understanding and installing APNs certificates
        • About APNs
        • Request a signed CSR from BlackBerry
        • Check the status of your request for a signed CSR from BlackBerry
        • Download the signed CSR from BlackBerry and save it
        • Request an APNs certificate from Apple
        • Upload the APNs certificate
        • Import the .pfx file into the certificate store
        • Change the private key access permissions of the certificate
        • Verify the status of the APNs certificate
        • Test the APNs connection
        • Troubleshooting APNs
          • The system encountered an error. Check your network connection and try again.
          • The APNs certificate does not match the CSR. Provide the correct APNs file (.pem) or submit a new CSR.
          • I cannot set the access permissions for the certificate's private key
          • I cannot activate iOS devices
      • Configuring device communication settings
      • Installing an SSL certificate for the Communication Module
    • Setting up BlackBerry Management Studio

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Home » Configuration » Setting up Universal Device Service components » Understanding and installing APNs certificates

Troubleshooting APNs

  • The system encountered an error. Check your network connection and try again.
  • The APNs certificate does not match the CSR. Provide the correct APNs file (.pem) or submit a new CSR.
  • I cannot set the access permissions for the certificate's private key
  • I cannot activate iOS devices
Last updated: 2015-02-23
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