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Description
If you receive an error message when you request a signed CSR from BlackBerry, you should make sure that the Administration Console can communicate with BlackBerry's web service.
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Possible cause |
Possible solution |
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Firewall not configured correctly. |
Verify that the firewall is configured so that the Administration Console can generate a Certificate Signing Request during the configuration of the APNs certificate. |
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You are using a proxy server for outbound HTTP/HTTPS traffic. |
To confirm the settings, see Configure the HTTP or HTTPS proxy server settings. |