Move a user account from one BlackBerry Device Service instance to another
You can use the BlackBerry Administration Service to move user accounts from one BlackBerry Device Service instance to another instance within the same BlackBerry Device Service domain.
If there are deployment tasks that are in process when you select to move user accounts to another instance, the BlackBerry Device Service prompts you to confirm the move. For information about deployment jobs, see Managing how device controls are sent to devices.
- In the BlackBerry Administration Service, on the BlackBerry solution management menu, expand User.
- Click Manage users.
- Search for one or more user accounts.
- In the search results, select one or more user accounts.
- In the BlackBerry Device Service status list, click Switch BlackBerry user to different BlackBerry Device Service.
- In the Available BlackBerry Device Service instances list, click the BlackBerry Device Service instance that you want to move the user accounts to.
- Click Next.
- A message appears indicating that some of the user accounts might have pending deployment tasks. Perform one of the following actions:
- If you want to cancel any pending deployment tasks and move all of the user accounts, click Yes - Switch the users and fail the deployment tasks.
- If you do not want to move the user accounts that have pending deployment tasks, click No - Switch only the users that have no existing deployment tasks.