Update the template for the activation email message
You must update the template for the activation email message that you send to users. You can send the activation email when you add a user account to the Universal Device Service, or any time after you add a user account.
- In the Administration Console, on the menu bar, click Settings > Activation Email.
-
In the From email address field,
replace the default text with the email address that you want to send the email
message from. You might want to use an email address that does not accept
replies.
If your organization uses Microsoft Exchange Server and you selected Credentials as the authentication type in the SMTP server settings, and the email address that you specify in the From email address field does not match the account in the SMTP server settings, verify that the email address has the Send As permission in Microsoft Exchange. - In the Subject field, update the default text.
-
In the Message field, update the
default text. You can use variables in the text to customize the email message
for different users. For a list of variables, see Using variables. You can complete some or all
of the following changes:
- Replace <CompanyName> with your organization's name.
- Review the paragraph in the Before you begin section. The variable https://%BSCAddress%/%SRPID%/ca is replaced by the web address where the user can install the SSL certificate on the device. If the user installs the certificate before activating the device, the certificate is displayed as a trusted certificate in step 4 of the default text.
- In step 1 of the default text, you can remove one of the app store web addresses if it is not required. For example, if you support only iOS devices, you can remove the Google Play web address.
- In step 3 of the default text, the variables %BSCAddress%/%SRPID% are automatically replaced in the email message with the required server address and SRP ID.
- In step 4 of the default text, you can replace <X or checkmark> with X (SSL certificate is not trusted) or checkmark (SSL certificate is trusted). For more information about the SSL certificate, see the BlackBerry Enterprise Service 10 Configuration Guide.
- In step 5 of the default text, include information about the activation password. The password might be the user's directory password or a password that you create. If you create the password, you can insert the %ActivationPassword% variable in the email message to provide the password, or you can send the password to the user separately.
- If you did not select an expiry date for the activation password, you can remove the related statement in step 5.
- Step 8 in the default text is applicable only to users with iOS devices that are activated with user privacy. If the step is applicable, remove the text in the square brackets. If the step is not applicable, remove the entire step.
- Optionally, you can include login information for BES10 Self-Service. The web address for BES10 Self-Service is https://<server_name>:7445, where <server_name> is the FQDN of the computer that hosts the console. Company directory users can log in with their directory usernames and passwords. For local users with BlackBerry 10 devices, you must create each user's username and password in the BlackBerry Device Service. Local users with iOS or Android devices cannot use BES10 Self-Service.
- Click Save.
Related concepts