BlackBerry Internet Service Help

Change the permissions or settings for a support staff member account

Note: Depending on the permissions that your administrator has assigned to you, some features or options might not be available.

You set the permissions for support staff members by assigning them to a group.

  1. At the top of the webpage, click Support Staff.
  2. In the Search area at the left of the webpage, do one of the following:
    • To find a specific support staff member, in the Search By drop-down list, click User name and type the support staff member's user name or two or more letters of the user name followed by an asterisk (*).
    • To find all support staff members in a group, in the Search By drop-down list, click Group name. In the second drop-down list, click the group that the support staff members belong to.
  3. Click View.
  4. In the Support Staff Search Results area, click the support staff member account that you want to change.
  5. Change the information for the support staff member account.
  6. Click Save.
Last updated: 2014-01-30
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