Groups and permissions
The permissions that are assigned to support staff members determine the features that they can access. Permissions are assigned using groups. You change support staff members' permissions by adding them to a different group or changing the permissions for their current group. Changing a group's permissions affects all members of the group.
To add a support staff member to a group, you must change the support staff member's settings and specify a new group.
The BlackBerry Internet Service website includes system-defined groups with permissions that are designed to correspond with common support roles. You can add support staff members to these system-defined groups, but you cannot change the permissions.
To specify your own permissions, you can create custom groups. When you create a custom group, you start by copying permissions from an existing group. You can then change the custom group's permissions to match the needs of support staff members.
Custom groups have a group type that determines the set of permissions that are available to the group. When you create a custom group, the group type is automatically set based on the group that you copy permissions from. When you change a custom group's settings, you can change the group type to make additional permissions available or to remove permissions that are not required.