Onboard my smartphone
1About onboarding
You can use the onboarding process to activate your BlackBerry smartphone when you move your smartphone from the Hosted BlackBerry for Microsoft Exchange Online to the BlackBerry Business Cloud Services. The onboarding process makes sure that your smartphone data and settings are transferred as well. When you complete the onboarding process, you can access your work email account, calendar, and applications.
- If your smartphone is running BlackBerry Device Software 5.0 or later, you can use the onboarding wizard.
- If your smartphone is running a version of BlackBerry Device Software that is earlier than 5.0, you can manually onboard your smartphone.
2Prerequisites: Using the onboarding wizard
- Verify that your BlackBerry smartphone is running BlackBerry Device Software 5.0 or later.
- Verify that you have administrator rights to your computer.
- On your smartphone, turn off encryption on the built-in media storage and the media card. If you do not turn off encryption on the media card, you can not access the data after the onboarding process completes. For information about turning off encryption, see the user guide for your smartphone.
- If you have a large amount of data stored in the built-in media storage, move data from the built-in media storage to the media card. The onboarding process does not restore the built-in media storage on your smartphone if the amount of data stored is more than 1 GB.
3Use the onboarding wizard to activate your smartphone
The onboarding wizard automatically backs up the data on your BlackBerry smartphone, completes the steps necessary to activate your smartphone, and restores the data to your smartphone after the activation process completes. The onboarding process removes personal email accounts from your smartphone. After the onboarding process completes, you need to set up your personal email accounts on your smartphone.