Send a message to a BlackBerry 7.1 or earlier device user
If you manage BlackBerry 7.1 or earlier devices and you want to send a message to a user, you can send either a PIN message or an email message. PIN messages can be used to inform users about messaging server outages because BlackBerry 7.1 and earlier devices send and receive PIN messages directly without using the messaging server. BlackBerry 7.1 and earlier devices do not apply filters to PIN messages.
- On the menu bar, click Users.
- Click the name of a user account associated with a BlackBerry 7.1 or earlier device.
- Click the send message icon.
- In the Send message dialog box, select the type of message that you want to send.
- Type the subject and the body of the message.
- Click Submit.