Assign the device management role to a different instance or high availability pair
- In the BlackBerry Administration Service, on the Servers and components menu, click BlackBerry Solution topology > BlackBerry Domain > Component view > BlackBerry Device Service.
- Click Edit component.
- In the BlackBerry Device Service instance used for non-BlackBerry Device Management drop-down list, click the appropriate instance or high availability pair.
- Click Save all.
After you finish:
- After you assign the device management role for Android devices and iOS devices, you must connect the Administration Console to the primary instance with the device management role. See Configure the Administration Console to connect to the new primary instance.
- If you assign the device management role to a different primary instance or high availability pair, BlackBerry Management Studio cannot connect to the new primary instance that is assigned the role. As a result, you cannot manage Android devices and iOS devices from BlackBerry Management Studio unless you assign the role back to the initial instance or high availability pair. A workaround is available if you want to configure BlackBerry Management Studio to connect to the new server instance with the device management role. To learn more about the workaround, visit www.blackberry.com/go/kbhelp to read article KB34319.