Setting up BES10 Self-Service for users
BES10 Self-Service is a web-based application that you can make available to users so that they can perform certain tasks such as creating activation passwords, remotely locking their devices, or deleting data from their devices. Users do not need to install any software on their computers to use BES10 Self-Service. You must provide the web address and login information to users.
Set up BES10 Self-Service
Set up BES10 Self-Service so that users can log in and perform some self-service tasks.
- In BES10 Cloud, click Settings > Self-Service.
- Verify that Allow users to access the self-service console is selected.
-
If you want users to be able to create activation passwords, complete the following
tasks:
- Select Allow users to activate device in the self-service console.
- Specify the number of minutes, hours, or days that a user can activate a device before the activation password expires.
- Click Save.
After you finish: Provide the BES10 Self-Service web
address and login information to users.
Send BES10 Self-Service login information to users
After you set up BES10 Self-Service, you
must provide users with the information they need to log in. Provide the following
information:
- Web address for BES10 Self-Service. The web address is displayed in Settings > Self-Service. You can include the web address in the activation email template by inserting the variable %UserSelfServicePortalURL%.
- Username and password. For company directory users this is their organization username and password. For local user accounts, provide their console usernames and create their passwords. You can create the password in the Console password field of the Add a user screen, and optionally select the Send password to user checkbox to automatically send the password to the user's email address.
- Domain name (for Microsoft Active Directory users)
If a local user forgets their login password, or you want to create and send a password for an existing local user account, you can complete the following steps:
- Search for a user account.
- In the search results, click the name of a user account.
- Click the user's name.
- Click the edit icon.
- In the Console password section, delete the existing password.
- Type a new password in the Console password field and select the Send password to user check box.
- Click Save. BES10 Self-Service sends the new login password to the user's email address.