Delete organizer data for members of a user group from BlackBerry Business Cloud Services

If BlackBerry Business Cloud Services is not writing organizer data for members of a user group from their BlackBerry devices to BlackBerry Business Cloud Services correctly, the organizer data in BlackBerry Business Cloud Services might be corrupted. You can delete the organizer data from BlackBerry Business Cloud Services. This action forces the devices to synchronize the current organizer data with BlackBerry Business Cloud Services over the wireless network.
  1. In the BlackBerry Administration Service, on the BlackBerry solution management menu, expand User.
  2. Click Manage users.
  3. Click View more criteria.
  4. In the Group criteria section, in the Specific group drop-down list, click the appropriate group.
  5. Click Search.
  6. Select all users.
  7. In the Organizer data synchronization list, click Clear backed up data for organizer data synchronization.
Last updated: 2012-08-30
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