Search for a subscriber account
Note: Depending on the permissions that your administrator has assigned to you, some features or options might not
be available.
Subscribers that access their BlackBerry Internet Service account using a browser on a computer have a user name. Generally, subscribers that access their BlackBerry Internet Service account automatically from their BlackBerry smartphone do not have a user name. Subscribers that have BlackBerry 7 installed on their smartphone do not have a user name.
- At the top of the webpage, click Subscribers.
-
In the
Search area at the left of the webpage,
perform one of the following actions:
- To find a specific subscriber account, type a user name, PIN, email address, device ID, or billing ID.
- To find a subscriber account that you do not have complete information for, in the User name field, type two letters of a user name followed by an asterisk (*).
- Click Search.