Switching devices

To switch to a different BlackBerry device, you or a user can select the replace device option during activation, or use the replace device option in BES10 Self-Service.

If you choose the same or lower feature level for the replacement device (for example, you change the activation type from "Work and personal - Regulated" to "Work and personal - Corporate"), the device can use the same license and the licensing server does not need to check for available licenses. If you choose a higher feature level, it is considered a new activation. The licensing server checks if the appropriate server license is available. If the device uses a SIM license, you or the user must insert the SIM card into the replacement device after completing the device switch.

If you or a user activates a new iOS or Android device, it is considered a new activation. The licensing server checks if the appropriate server license is available.