Sending device log files to the BlackBerry Technical Solution Center
You can configure a BlackBerry device to submit log files to the BlackBerry Technical Solution Center. You can use the Log Submission IT policy rule in the BlackBerry Device Service to control whether the device submits log files.
If a BlackBerry PlayBook tablet is paired with a device running BlackBerry 7.1 or earlier using the BlackBerry Bridge app, the BlackBerry PlayBook Log Submission IT policy rule in BlackBerry Enterprise Server 5.0 SP3 or later also affects whether the tablet submits log files.
The following table shows how the log submission IT policy rules in the BlackBerry Device Service and BlackBerry Enterprise Server 5 affect whether a tablet submits log files to the BlackBerry Technical Solution Center.
|
Log Submission IT policy rule |
BlackBerry PlayBook Log Submission IT policy rule |
Result |
|---|---|---|
|
Yes |
Yes |
The tablet sends log files |
|
No |
Yes |
The tablet does not send log files |
|
Yes |
No |
The tablet does not send log files |
|
No |
No |
The tablet does not send log files |