Reconciling multiple software configurations that are assigned to a user account
If you assign multiple software configurations to user accounts or groups, the multiple software configurations might contain conflicting settings. For example, you might specify that an app is required in a software configuration that you assign to a user account, but you might also specify that the same app is optional in a software configuration that you assign to a group that the user account belongs to.
The BlackBerry Administration Service uses predefined reconciliation rules to reconcile conflicting settings in multiple software configurations, and to determine which apps and settings the BlackBerry Administration Service applies to a device. The BlackBerry Administration Service reconciles conflicting settings as an asynchronous background activity. You can view the outcome of the reconciliation activities, reconciliation errors, and the applications and settings that the BlackBerry Administration Service applied to a device.
The BlackBerry Administration Service might have to reconcile software configuration settings that conflict if you perform any of the following actions:
- Activate a device
- Assign a new device to a user
- Assign a user account to or remove a user account from a group
- Add a group to or remove a group from another group
- Add an app to or remove an app from a software configuration
- Change the settings for an app in a software configuration