Enforcing your organization's device compliance requirements
You can use device compliance rules to encourage users to comply with the device conditions that your organization requires. The BlackBerry Device Service detects that a device is out of compliance when one of the following occurs:
- There is no SIM card in the device.
- The service plan on the SIM card does not support your organization’s activation requirements.
- Someone ran software or performed an action on the device that gives a user access to the operating system of the device.
If there is no SIM card in the device or the service plan on the SIM card does not support your organization’s activation requirements, an automatic message displays on the device's home screen and all wireless communication is disabled on the workspace but the work space is not locked. When the user inserts the correct SIM card into the device, the work space is unlocked and the out-of-compliance status is cleared.
For devices running a version of BlackBerry 10 OS that is 10.2.1 or later, when a user gains unauthorized access to the operating system of the device, the result is an integrity alert and one of the following enforcement actions, that you configure, is carried out:
- Apply no enforcement action.
- Automatically send an email message, a device notification message, or both to users that advises them of a compliance issue and of the consequences.
- Block users from accessing your organization's resources and applications from their device.
- Delete your organization's data from the device. The user receives an email explaining that the data was deleted as the result of a compliance violation.
- Delete all data from the device. The user receives an email explaining that the data was deleted as the result of a compliance violation.
Users cannot access the work space on their devices if the devices are out of compliance.
You can see the compliance status for a device in the Out of compliance column in the list of user accounts and on the User information and Device information tabs.