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Add user accounts using a .csv file

Before you begin:
  • If the .csv file contains directory user accounts, confirm that you have installed the BlackBerry Cloud Connector and that the user accounts exist in your company directory.
  • Confirm the number of columns match the number of headers in the .csv file.
  • Confirm that the mandatory columns are included
  • Confirm that the information in the columns is correct
  1. On the menu bar, click Users and Devices.
  2. Click the + icon beside All users.
  3. On the Import tab, click Browse.
  4. Navigate to the .csv file and click Load.
  5. Perform one of the following tasks:

    Task

    Step

    Import the user accounts that pass validation. The directory user accounts that failed validation are ignored.
    • Click Import.

    Correct the reported errors before continuing.

    1. Click Cancel.
    2. Update the .csv file with corrections.
    3. On the Import tab, click Browse.
    4. Navigate to the .csv file and click Load.
    5. Repeat these steps until all errors have been corrected.
  6. If the .csv file does not include the "Group membership" column, perform one of the following actions:
    • To add the user accounts to one or more groups, select one or more groups in the Group membership list and click the right arrow icon.
    • To remove user accounts from one or more groups, select one or more groups in the Groups selected list and click the left arrow icon.
  7. Click Import.
Last updated: 2014-02-21
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