Update the contact list manually
You can update the contact list in the BlackBerry Configuration Database so that you can include any organizational changes or updates in the contact list. The amount of time that the BlackBerry Mail Store Service requires to update the contact list depends on the contact list size.
- In the BlackBerry Administration Service, on the Servers and components menu, expand BlackBerry Solution topology > BlackBerry Domain > Component view.
- Click Email.
- Click Refresh available user list from company directory.