Delete a user account from the BlackBerry Enterprise Server

Before you begin: Verify that the primary BlackBerry Enterprise Server is running.
  1. In the BlackBerry Administration Service, on the BlackBerry solution management menu, expand User.
  2. Click Manage users.
  3. Search for a user account.
  4. In the search results, click the display name for the user account.
  5. In the BlackBerry Enterprise Server status list, click Disable as BlackBerry user.
  6. Perform one of the following actions:
    • To retain the BlackBerry Enterprise Server information in the user’s mailbox, click Yes - Disable as BlackBerry user.
    • To delete the BlackBerry Enterprise Server information from the user’s mailbox, click Yes - Disable as BlackBerry user and remove information from the user's mail system.
  7. Click Back to search.
  8. In the Search users > User criteria section, type the display name for the user account.
  9. Click the display name for the user account.
  10. In the Status list, click Delete user.
Last updated: 2012-09-17
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