Move a user account from one BlackBerry Enterprise Server to another

  1. In the BlackBerry Administration Service, on the BlackBerry solution management menu, expand User.
  2. Click Manage users.
  3. Search for one or more user accounts.
  4. In the search results, select one or more user accounts.
  5. In the BlackBerry Enterprise Server status list, click Switch BlackBerry user to different BlackBerry Enterprise Server.
  6. In the Available BlackBerry Enterprise Server instances list, click the BlackBerry Enterprise Server that you want to move the user accounts to.
  7. Click Next.
  8. A message appears indicating that some of the user accounts might have pending deployment tasks. Perform one of the following actions:
    • If you want to cancel any pending deployment tasks and move all of the user accounts, click Yes - Switch the users and fail the deployment tasks.
    • If you do not want to move the user accounts that have pending deployment tasks, click No - Switch only the users that have no existing deployment tasks.
Last updated: 2012-09-17
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