Reconciliation rules for conflicting IT policies when you apply one IT policy to the user account

The BlackBerry Enterprise Server can apply only one IT policy to a user account. Since you can assign IT policies to user accounts, groups, or the BlackBerry Domain, the BlackBerry Administration Service uses predefined rules to determine which IT policy it can apply to a user account.

The BlackBerry Administration Service might have to reconcile conflicting IT policies if you perform any of the following actions:

  • add an IT policy to or remove an IT policy from a user account or group
  • change an IT policy
  • change the ranking of IT policies
  • delete an IT policy

Scenario

Rule

You add a new user account to a BlackBerry Enterprise Server. You do not assign an IT policy directly to the user account and you do not add the user to a group.

The IT policy that you assigned to the BlackBerry Domain, or the Default IT policy that is assigned to the BlackBerry Domain, is assigned to the user account.

You assign an IT policy to a user account and a different IT policy to a group that the user account belongs to.

The IT policy that you assign to a user account takes precedence over an IT policy that you assign to a group. An IT policy that you assign to a group takes precedence over the IT policy that you assign to the BlackBerry Domain (or the Default IT policy).

A user account belongs to multiple groups. You assign multiple IT policies to the groups but do not assign an IT policy to the user account.

The BlackBerry Enterprise Server applies the IT policy that you ranked the highest in the BlackBerry Administration Service to the user account.