View the resolved IT policy rules that are assigned to a user account

If a user account belongs to multiple groups, and you assign a different IT policy to each group, the BlackBerry Enterprise Server resolves conflicting IT policies or IT policy rule settings using the reconciliation method that you select in the BlackBerry Administration Service. You can view the results of the IT policy reconciliation and the settings that the BlackBerry Enterprise Server resolves for each rule in the BlackBerry Administration Service. If an IT policy rule is not conflicting in the multiple IT policies that were applied to the user account, the preview does not display the IT policy rule.

  1. In the BlackBerry Administration Service, on the BlackBerry solution management menu, expand User.
  2. Click Manage users.
  3. Search for a user account.
  4. In the search results, click the display name for a user account.
  5. On the Policies tab, in the Resolved IT Policy name section, click the name of the IT policy.
Last updated: 2012-09-17
©2012 Research In Motion Limited. All Rights Reserved.