Configuring the BlackBerry Device Software
Configure the BlackBerry Administration Service to display BlackBerry Device Software pages
- The value of the Allow Non Enterprise
Upgrade IT policy rule changes to No. You cannot view or change the value of this IT policy rule in the BlackBerry Administration Service.Note:The Allow Wireless Security Updates IT policy rule replaces the functionality of the Allow Non Enterprise Upgrade IT policy rule for specific device models running specific versions of BlackBerry® 6. For all other device models and device software versions, the Allow Non Enterprise Upgrade IT policy rule still applies. For more information, visit www.blackberry.com/go/serverdocs to see the Controlling BlackBerry Device Software updates over the wireless network Technical Note. The value of this Allow Wireless Security Updates IT policy rule is not affected when you display or hide the BlackBerry Device Software pages in the BlackBerry Administration Service.
- The value of the Disallow Device User Requested Upgrade IT policy rule changes to Yes. You cannot view or change the value of this IT policy rule in the BlackBerry Administration Service.
- The Disallow Device User Requested Rollback IT policy rule changes to Yes. You can view and change the value of this IT policy rule in the BlackBerry Administration Service. If you change the value of this IT policy rule to No, BlackBerry device users that receive and install optional BlackBerry Device Software updates can revert to the previous version of the BlackBerry Device Software that was installed on their devices.
- In the BlackBerry Administration Service, on the Servers and components menu, expand BlackBerry Solution topology > BlackBerry Domain > Component view > BlackBerry Administration Service.
- Click BlackBerry Administration Service.
- Click Edit component.
- In the Software management section, in the BlackBerry Device Software deployment managed by BlackBerry Administration Service drop-down list, click Yes.
- Click Save All.
Search for BlackBerry Device Software on the BlackBerry Infrastructure
- In the BlackBerry Administration Service, on the BlackBerry solution management menu, expand Software > BlackBerry device software.
- Click Search for new wireless BlackBerry Device Software bundles.
- Search for the BlackBerry Device Software bundle that you want the users in your organization to update on their BlackBerry devices.
- Click Edit BlackBerry Device Software supported bundles.
- In the New support type drop-down list, click Support for each BlackBerry Device Software version that you want to support.
- Click Save all.
Resolve conflicts that occur if you assign multiple BlackBerry Device Software bundles to groups and user accounts
- In the BlackBerry Administration Service, on the BlackBerry solution management menu, expand Software > BlackBerry device software.
- Click Manage BlackBerry Device Software bundles.
- Search for the BlackBerry Device Software that you want to set the priority for.
- Click Set priority of BlackBerry Device Software bundles.
- Click the up and down arrows to move the BlackBerry Device Software bundles higher or lower in the list. Place the BlackBerry Device Software bundles that are priorities higher in the list.
- Click Save.
Create a BlackBerry Device Software configuration
To send a BlackBerry® Device Software update to BlackBerry devices, you must create a BlackBerry Device Software configuration. You use the BlackBerry Device Software configuration to determine what versions of the BlackBerry Device Software to send to devices, and you can configure whether the updates are required or optional. After you create the BlackBerry Device Software configuration, you add it to a software configuration that you assign to groups or user accounts.
- In the BlackBerry Administration Service, on the BlackBerry solution management menu, expand Software > BlackBerry Device Software.
- Click Create BlackBerry Device Software configuration.
- In the Configuration information section, type a name and description for the BlackBerry Device Software configuration.
- Click Save.
- In the Configuration information section, click the BlackBerry Device Software configuration that you created.
- Click Edit BlackBerry Device Software configuration.
- In the BlackBerry Device Software application settings section, change the settings to meet your organization's requirements.
- On the BlackBerry Device Software bundles tab, click Add BlackBerry Device Software bundles to BlackBerry Device Software configuration.
- Search for the BlackBerry Device Software that you want to add to the BlackBerry Device Software configuration.
- Select the BlackBerry Device Software that you want to add to the BlackBerry Device Software configuration.
- If the deployment method for the BlackBerry Device Software bundle that you selected is wireless, in the Disposition drop-down list, perform one of the following actions:
- If you want the update to be required (users are not given an option to decline), click Required.
- If you want to give users the option to decline the update, click Optional.
- Click Add to BlackBerry Device Software configuration.
- If necessary, repeat steps 8 to 12 to add additional BlackBerry Device Software bundles.
- Click Save all.
Create a software configuration for the BlackBerry Device Software
- In the BlackBerry Administration Service, on the BlackBerry solution management menu, expand Software.
- Click Create a software configuration.
- In the Configuration data section, type a name for the software configuration.
- In the Disposition for unlisted applications drop-down list,
perform one of the following actions:
- To permit users to install applications that are not included in the software configuration, click Optional.
- To prevent users from installing applications that are not included in the software configuration, click Disallowed.
- If you set Disposition for unlisted applications to Optional, in the Application control policy for unlisted applications drop-down list, click the application control policy for the applications that you did not include in the software configuration.
- Click Save.
- In the Configuration data section, click the name of the software configuration.
- Click Edit software configuration.
- In the BlackBerry Device Software configuration section, in the Name drop-down list, click the BlackBerry Device Software configuration that you want to distribute to devices.
- Click Save all.
Assign a software configuration to a group
- In the BlackBerry® Administration Service, on the BlackBerry solution management menu, expand Group.
- Click Manage groups.
- Click a group.
- Click Edit group.
- On the Software configuration tab, in the Available software configurations list, click a software configuration.
- Click Add.
- Repeat steps 5 and 6 for each software configuration that you want to assign.
- Click Save all.
Assign a software configuration to a user account
- In the BlackBerry® Administration Service, on the BlackBerry solution management menu, expand User.
- Click Manage users.
- Search for a user account.
- In the search results, click the display name for the user account.
- Click Edit user.
- On the Software configuration tab, in the Available software configurations list, click the appropriate software configuration.
- Click Add.
- Repeat steps 6 and 7 for each software configuration that you want to assign.
- Click Save all.
How a user can respond to a BlackBerry Device Software update request from the BlackBerry Enterprise Server
A BlackBerry® Device Software update request provides BlackBerry device users with the following information:
- BlackBerry Device Software version
- approximate size of the BlackBerry Device Software update package
- description of the BlackBerry Device Software update package (optional)
When the BlackBerry device receives a BlackBerry Device Software update request from the BlackBerry® Enterprise Server, the user can accept or defer the BlackBerry Device Software update. If the update request is optional, the user can choose to not install the update.
Response | Description |
---|---|
accept the update request |
|
defer the update request |
|
decline the update request |
|
Monitoring BlackBerry Device Software update requests
If you send BlackBerry® Device Software updates to BlackBerry devices using the BlackBerry® Enterprise Server, you can monitor the status and progress of the associated jobs and tasks using the BlackBerry Administration Service. For more information about viewing the status of jobs and tasks and stopping jobs, visit www.blackberry.com/go/serverdocs to read the BlackBerry Enterprise Server Administration Guide.