BlackBerry Administration Service for Microsoft Exchange Help 5.0 SP3
BlackBerry Administration Service for Microsoft Exchange Help 5.0 SP3

Configuring the BlackBerry Device Software

Configure the BlackBerry Administration Service to display BlackBerry Device Software pages

By default, the BlackBerry® Administration Service does not display the BlackBerry® Device Software pages that permit you to distribute BlackBerry Device Software to BlackBerry devices. If you display the BlackBerry Device Software management pages, the following changes occur in the BlackBerry Administration Service:
  1. In the BlackBerry Administration Service, on the Servers and components menu, expand BlackBerry Solution topology > BlackBerry Domain > Component view > BlackBerry Administration Service.
  2. Click BlackBerry Administration Service.
  3. Click Edit component.
  4. In the Software management section, in the BlackBerry Device Software deployment managed by BlackBerry Administration Service drop-down list, click Yes.
  5. Click Save All.
After you finish: If you change the value of the BlackBerry Device Software deployment managed by BlackBerry Administration Service drop-down list to No, you can view and configure the Allow Non Enterprise Upgrade and Disallow Device User Requested Upgrade IT policy rules in the Wireless Software Upgrades policy group. If you change the value to No, the Allow Non Enterprise Upgrade, Disallow Device User Requested Upgrade, and Disallow Device User Requested Rollback IT policy rules are set to the values listed above.

Create a BlackBerry Device Software configuration

To send a BlackBerry® Device Software update to BlackBerry devices, you must create a BlackBerry Device Software configuration. You use the BlackBerry Device Software configuration to determine what versions of the BlackBerry Device Software to send to devices, and you can configure whether the updates are required or optional. After you create the BlackBerry Device Software configuration, you add it to a software configuration that you assign to groups or user accounts.

  1. In the BlackBerry Administration Service, on the BlackBerry solution management menu, expand Software > BlackBerry Device Software.
  2. Click Create BlackBerry Device Software configuration.
  3. In the Configuration information section, type a name and description for the BlackBerry Device Software configuration.
  4. Click Save.
  5. In the Configuration information section, click the BlackBerry Device Software configuration that you created.
  6. Click Edit BlackBerry Device Software configuration.
  7. In the BlackBerry Device Software application settings section, change the settings to meet your organization's requirements.
  8. On the BlackBerry Device Software bundles tab, click Add BlackBerry Device Software bundles to BlackBerry Device Software configuration.
  9. Search for the BlackBerry Device Software that you want to add to the BlackBerry Device Software configuration.
  10. Select the BlackBerry Device Software that you want to add to the BlackBerry Device Software configuration.
  11. If the deployment method for the BlackBerry Device Software bundle that you selected is wireless, in the Disposition drop-down list, perform one of the following actions:
    • If you want the update to be required (users are not given an option to decline), click Required.
    • If you want to give users the option to decline the update, click Optional.
  12. Click Add to BlackBerry Device Software configuration.
  13. If necessary, repeat steps 8 to 12 to add additional BlackBerry Device Software bundles.
  14. Click Save all.

Create a software configuration for the BlackBerry Device Software

You can create a software configuration for the BlackBerry® Device Software so that you can distribute the BlackBerry Device Software to users in your organization and they can install it on their BlackBerry® devices.
  1. In the BlackBerry Administration Service, on the BlackBerry solution management menu, expand Software.
  2. Click Create a software configuration.
  3. In the Configuration data section, type a name for the software configuration.
  4. In the Disposition for unlisted applications drop-down list, perform one of the following actions:
    • To permit users to install applications that are not included in the software configuration, click Optional.
    • To prevent users from installing applications that are not included in the software configuration, click Disallowed.
  5. If you set Disposition for unlisted applications to Optional, in the Application control policy for unlisted applications drop-down list, click the application control policy for the applications that you did not include in the software configuration.
  6. Click Save.
  7. In the Configuration data section, click the name of the software configuration.
  8. Click Edit software configuration.
  9. In the BlackBerry Device Software configuration section, in the Name drop-down list, click the BlackBerry Device Software configuration that you want to distribute to devices.
  10. Click Save all.
After you finish: To make the BlackBerry Device Software available to users, assign the software configuration to the groups or user accounts that require it.

How a user can respond to a BlackBerry Device Software update request from the BlackBerry Enterprise Server

A BlackBerry® Device Software update request provides BlackBerry device users with the following information:

  • BlackBerry Device Software version
  • approximate size of the BlackBerry Device Software update package
  • description of the BlackBerry Device Software update package (optional)

When the BlackBerry device receives a BlackBerry Device Software update request from the BlackBerry® Enterprise Server, the user can accept or defer the BlackBerry Device Software update. If the update request is optional, the user can choose to not install the update.

Response Description

accept the update request

  • The device starts the download process.
  • The user can monitor the progress of the BlackBerry Device Software download on the device and continue to use the device, where this option is permitted by the wireless technology.
  • When the BlackBerry Device Software download process completes, the update application checks conditions on the device (for example, battery life, available memory, and the network connection) to verify that the update can proceed, and prompts the user to install the BlackBerry Device Software update package.

defer the update request

  • A prompt appears on the device every 24 hours to remind the user to install the BlackBerry Device Software update package.
  • After 72 hours, the device downloads and installs the BlackBerry Device Software update package automatically.

decline the update request

  • The user can decline the update request only if they receive an optional update request.
  • After the user declines the update, the user is not prompted again to install the BlackBerry Device Software update package.