The BlackBerry® Device Software update process might not complete if the user turns off the BlackBerry device.

Do not turn off the BlackBerry device after the BlackBerry Device Software update process starts.

The BlackBerry Device Software update process might not complete if the user removes the expandable memory from the BlackBerry device.

Do not remove the expandable memory after the BlackBerry Device Software update process starts.

A user cannot make an emergency call on the BlackBerry device.

Pause or cancel the current BlackBerry Device Software update process to make an emergency call on the BlackBerry device.

A user does not receive incoming calls on the BlackBerry device.

Pause or cancel the current BlackBerry Device Software update process to receive incoming calls on the BlackBerry device.

The BlackBerry device might have slow response times and requires user attention if the content protection feature is turned on.

If the content protection feature is turned on or the BlackBerry device resets after it installs an application, type the password for the BlackBerry device.

The BlackBerry device loses all of its user data if the user starts to update the BlackBerry® Desktop Software.

Do not update the BlackBerry Desktop Software until the BlackBerry Device Software update process completes.

Control how the BlackBerry® Administration Service sends BlackBerry® Device Software updates to BlackBerry devices over the wireless network.

In the BlackBerry Administration Service, configure the default settings to specify how the BlackBerry Administration Service sends BlackBerry Device Software updates to BlackBerry devices or change how a specific job sends BlackBerry Device Software updates to BlackBerry devices.

• If you want to send a BlackBerry Device Software update over a WAN connection, try to send the update when the amount of traffic that occurs over the wireless network is relatively low.

Control the network connection types that the BlackBerry device can use to update the BlackBerry Device Software.

In the BlackBerry Administration Service, configure IT policy rules to control the network connection types that the BlackBerry device can use to update the BlackBerry Device Software.

• By default, BlackBerry Device Software updates are permitted on all network connection types.
• Permit BlackBerry devices to update the BlackBerry Device Software over connections other than WAN connections, for example, over Wi-Fi® connections.