Home » BlackBerry Device Software » Permitting the wireless service provider to update the BlackBerry Device Software over the wireless network

Permitting the wireless service provider to update the BlackBerry Device Software over the wireless network

If you want the wireless service provider to control BlackBerry® Device Software updates using the BlackBerry® Provisioning System administration web site, you must configure the appropriate IT policy rule. If you permit the wireless service provider to control BlackBerry Device Software updates, you cannot control BlackBerry Device Software updates using the BlackBerry Administration Service. The wireless service provider can send only optional BlackBerry Device Software updates to BlackBerry devices.

Permit wireless service providers to send BlackBerry Device Software update requests to BlackBerry devices

If your environment includes specific BlackBerry® device models running specific versions of BlackBerry® 6, the Allow Wireless Security Updates IT policy rule replaces the functionality of the Allow Non Enterprise Upgrade IT policy rule that you configure in this task. For more information, visit www.blackberry.com/go/serverdocs to see the Controlling BlackBerry Device Software updates over the wireless network Technical Note.

Before you begin: Verify that you did not configure the BlackBerry® Administration Service to display the BlackBerry® Device Software pages.

In the BlackBerry Administration Service, on the BlackBerry solution management menu, expand Policy.
Click Manage IT policies.
Click an IT policy.
Click Edit IT policy.
On the Wireless Software Upgrades tab, change the value of the Allow Non Enterprise Upgrade IT policy rule to Yes.
Click Save all.

Permit BlackBerry device users to cancel BlackBerry Device Software updates from the wireless service provider

Users can cancel a BlackBerry® Device Software update over the wireless network if the BlackBerry device installed the BlackBerry Device Software update, and if you permit the BlackBerry device to accept and complete update cancellation requests. The default period for the user to request the cancellation of a BlackBerry Device Software update is 24 hours after the update process completes.

Before you begin: Verify that you did not configure the BlackBerry Administration Service to display BlackBerry Device Software pages.

In the BlackBerry Administration Service, on the BlackBerry solution management menu, expand Policy.
Click Manage IT policies.
Click an IT policy.
Click Edit IT policy.
On the Wireless Software Upgrades tab, set the Disallow Device User Requested Rollback IT policy rule to No.
Click Save all.

Permit BlackBerry device users to send BlackBerry Device Software update requests to the wireless service provider

Before you begin: Verify that you did not configure the BlackBerry® Administration Service to display BlackBerry® Device Software pages.

In the BlackBerry Administration Service, on the BlackBerry solution management menu, expand Policy.
Click Manage IT policies.
Click an IT policy.
Click Edit IT policy.
On the Wireless Software Upgrades tab, change the value of the Disallow Device User Requested Upgrade IT policy rule to No.
Click Save all.

Create instructions for how users can request BlackBerry Device Software updates from the wireless service provider

You can create update instructions for BlackBerry® device users so that they can request BlackBerry® Device Software updates over the wireless network from the wireless service provider.

Create an email message that includes the following instructions:
- On the BlackBerry device, in the Options menu, click Advanced Options. Click Wireless Upgrade. Complete the instructions on the screen.
- Do not remove the battery from the BlackBerry device until the update process completes.
- If prompted, type the BlackBerry device password.
Send the email message.