Licensing server is not available

In BlackBerry Management Studio, if the Licenses tab on the menu bar is unavailable, this tooltip appears when you hover the pointer over Licenses.

Possible solution

Perform the following actions:

• In the Windows Services, verify that the BlackBerry Administration Service services are running for at least one BlackBerry Administration Service instance in the BlackBerry Enterprise Service 10 domain.
• Verify that you have an administrator account for the BlackBerry Device Service and the Universal Device Service.
• Verify that you can log in to the BlackBerry Device Service console.
• Log in to BlackBerry Management Studio using a normalized account or a BlackBerry Device Service administrator account.