Configure the BlackBerry Work Connect Notification Service
The BlackBerry Work Connect
Notification Service provides new or changed email and organizer notifications to iOS devices that are work space-enabled.
Since iOS devices do not allow apps to run in the background (with specific exceptions such as the default messaging app), work space apps receive new data only if the app is open or if the notification comes from the APNs. The BlackBerry Work Connect Notification Service receives notifications of new data from third-party applications such as messaging servers or web servers and sends notifications through the BlackBerry Infrastructure to the APNs. The APNs notifies the Work Connect app on the device.
Before you begin:
- Configure a Microsoft Exchange account with permissions to impersonate all users. BlackBerry Enterprise Service 10 can use this account to request and receive notifications from the Microsoft Exchange Server when new or updated items are available in a user's mailbox. For more information about configuring an impersonation account on Microsoft Exchange 2007, Microsoft Exchange 2010, or Microsoft Exchange 2013 (CU2 or later), visit www.blackberry.com/go/kbhelp to read article KB34664.
- Import the root certificate of the Universal Device Service to the Microsoft Exchange Server. For instructions, see Importing the root certificate of the Universal Device Service to the Microsoft Exchange Server.
- In the Administration Console, on the menu bar, click Settings.
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In the left pane, under Gatekeeping, perform one of the
following tasks:
- Beside ActiveSync configuration, click the + sign to create a new Exchange ActiveSync configuration.
- Select an existing Exchange ActiveSync configuration that was configured for gatekeeping.
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If you create a new configuration, perform the following tasks:
- Clear the check box beside Use Microsoft ActiveSync gatekeeping.
- In the username field, type the domain name and the username using the following format: domain_name\username and type the password for the Microsoft Exchange account that has impersonation permissions.
- Select Use Exchange Web Services to monitor notifications.
- Type the Microsoft Exchange Web Services address.
-
Optionally, select Use HTTP proxy server and perform the following
tasks:
- Type the HTTP proxy address.
- Optionally, select the Authentication checkbox, and type the username and password for the HTTP proxy server.
-
Select the version of the Microsoft Exchange
Server from the drop-down list.
If your organization uses Microsoft Exchange Server 2013 or Microsoft Office 365, select Exchange 2010 in the drop-down list. - Click Test Connection to validate the connection.