Activate a device using the BlackBerry Administration Service

Assign a device that has never been activated on a user account.

1. Click Manage current device.
2. Click Assign the current device to a user.
3. Search for a user account.
4. In the search results, select a user account.
5. Click Associate user.
6. Perform one of the following actions:
   • If no other device is assigned to the user account, click Yes – Assign the device.
   • If at least one other device is assigned to the user account, in the Assign device to user section, specify if this is an additional device that are you activating for the user account or a replacement device. If it is a replacement device, specify which device you want to replace it with and click Yes – Assign the device. If a work space exists on the device that you are replacing, the work space is deleted.

Assign a previously activated device to a different user account.

1. Click Manage current device.
2. Click Assign the current device to a different user.
3. Click Yes – Assign the device. The existing work space on the device is deleted.
4. Search for a user account.
5. In the search results, select a user account.
6. Click Associate user.
7. Perform one of the following actions:
   • If no other devices are assigned to the user account, click Yes – Assign the device.
   • If at least one other device is assigned to the user account, in the Assign device to user section, specify if this is an additional device that are you activating for the user account or a replacement device. If it is a replacement device, specify which device you want to replace it with and click Yes – Assign the device.

Assign a user account that is associated with an existing activated device a different device.

1. Click Manage current device.
2. Click Assign the current user a different connected device.
3. In the Assign device to user section, perform one of the following actions:
   • If this is an additional device, select New device. Click Continue. Select the device that you want to assign to the user account.
   • If this is a replacement device, select Replacement device. Select the device that you want to replace and click Continue. Select the device that you want to assign to the user account.
4. Click Yes – Assign the device. If a work space exists on the device, the work space is deleted. Click Yes – Assign the device again.