I cannot activate iOS devices

Possible cause

If you are unable to activate iOS devices, the APNs certificate may not be registered correctly.

Possible solution

Perform one or more of the following actions:

• In the administration console, on the menu bar, click Settings > External integration > iOS management. Verify that the APNs certificate status is "Installed." If the status is not correct, try to register the APNs certificate again.
• Click Test APNS certificate to test the connection between BES10 Cloud and the APNs server.
• If necessary, obtain a new signed CSR from BlackBerry and a new APNs certificate.